About Our Privacy Practices

Notice of Privacy Practices

We believe that privacy is part of Walgreens commitment to you. If you have a complaint about our privacy practices or would like to request information about how your personal information has been used, please contact us at one of the links below. Many answers to your questions can be found in our Most Common Questions Archive. Or, contact us at customerservice@mail2.walgreens.com.

Online or PDF Complaint Form

If you have a complaint about our Privacy Practices,

1. fill out our online Privacy Complaint Form, or
2. print out a complaint form (PDF) to mail to us, or
3. contact the Privacy Office directly using the information below:

   Laura Merten, Privacy Officer
   Walgreen Co.
   200 Wilmot Road, MS 9000
   Deerfield, Illinois 60015
   (847)236-6518

PDF Request Forms

Request for Accounting of Disclosures

You have the right to know how your information has been used. Print out a request form to mail to us here.

Request to Access Form

You may request to review the personal health information held about you in accordance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA). Print out a request form to mail to us here.

Request for Alternate Means of Communication Form

You may request that your protected health information be sent to you via alternative means or to an alternative location. Print out a request form to mail to us here.

Request to Amend/Correct Protected Health Information

If the health information held about you is incomplete or incorrect, you may request to amend/correct it here. Print out a request form to mail to us here.

Request Restrictions on Personal Health Information
Use and Disclosure

You may request to restrict the use and disclosure of your protected health information. Print out a request form to mail to us here.

PHI Release Authorization (Personal Representative)

You may wish to have a spouse, parent, adult child, or caregiver have access to your medical and health information on an on-going basis to assist with your care and maintaining your information. Print out an authorization form to mail to us here.

Download Acrobat Reader here.

Read our Notice of Privacy Practices here.

Read our Online Privacy and Security Policy here.